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	Terms & Conditions ACCOMMODATION ARRIVAL / DEPARTURES BALANCE BOOKING CANCELLATION CHANGES TO BOOKED DATES CLEANING COMPLAINTS COMPUTER INTERNET ACCESS DATA PROTECTION DEPOSIT FLORIDA CLIMATE FORCE MAJEURE LIABILITY LONG STAYS MANAGEMENT COMPANY PETS POOL AND SPA SECURITY BOND SHORT STAYS SMOKING POLICY TRAVEL INSURANCE VEHICLES AND PARKING VILLA SECURITY Please ensure that you have read and understood these terms and conditions prior to booking. ACCOMMODATION Everyone occupying the property must be listed on the booking form, including small children. This is Florida state law and must be adhered to. The maximum number of guests is 8 persons. Exceeding these numbers without the written consent of the owners may result in the renter having to vacate the property without any compensation. We reserve the right to refuse admittance to the property if this condition is not fulfilled. As this property is situated on a development consisting of both residential and vacation homes, the owners cannot be held responsible for any ongoing construction, alterations to existing properties or any noise or nuisance as a result thereof on or around the development. ARRIVAL / DEPARTURES The property is available from 4.00pm on the day of arrival and must be vacated by 10am on the day of departure. Late departures may incur an additional charge equivalent to one days’ accommodation. Top BALANCE The balance due on the booking is required 12 weeks prior to arrival. We will always try to send reminders to guests. If the booking is made less than 12 weeks prior to arrival then the whole amount will be due at the time of booking. We reserve the right to treat the booking as cancelled if we do not receive the full balance payment by the due date, unless we previously agree, in writing, to an extension. In the case of non-payment on the due date cancellation charges will apply. BOOKING The submission of the on-line booking form or the signing of a booking form by you as Party Leader confirms acceptance of the Terms and Conditions set out and shall be binding on you and all the persons in your party intending to occupy the premises at the time of booking (or any subsequent amendments to that intention). A booking will only be secured on receipt of the deposit and a completed booking form. Only the persons named on the booking form will be permitted to stay in the property. Failure to comply may result in all the occupants being asked to vacate the property immediately. If at any time prior to arrival in the home you wish to change any members of your party, details must be advised in writing. The owners reserve the right to have removed any guest(s) whose behaviour is considered as being disruptive or affecting the enjoyment of residents. In this case, the owners do not accept any legal responsibility for finding alterative accommodation or reimbursing monies paid for accommodation. The signatory to the booking form must be a member of the party occupying the property and must be at least 25 years of age. Top CANCELLATION In the event of cancellation the following charges will apply: Cancellations received more than 84 days prior to arrival will be charged the full deposit. Cancellations received 63 to 84 days prior to arrival will be charged 50% of the full rental amount. Cancellations received 43 to 62 days prior to arrival will be charged 75% of the full rental amount. Cancellations received 42 days or less prior to arrival will be charged 100% of the full rental amount. Cancellations must be notified to us in writing. In the very unlikely event that the owners, due to circumstances beyond their control, are required to cancel the booking, they will use their best endeavours to locate an alternative villa which is acceptable to guests. Should the owners be unable to locate a satisfactory alternative or if the alternative villa is not acceptable, the lead guest will receive a complete refund of all monies paid. However the owners, Management Company, or their agents, will not be liable for any other loss, consequential or otherwise, incurred by the lead guest or any other member of the party. CHANGES TO BOOKED DATES Should you wish to make any changes to your confirmed booking dates, you must notify us in writing as soon as possible. We will always use our best endeavours to meet the requested change of dates. Top CLEANING Cleaning prior to, and following your stay is included free in the rental cost for all bookings of 7 nights or more. COMPLAINTS In the unlikely event that you experience any problems with the property you must contact our local Management Company who will do their best to assist and rectify the matter as soon as is practically possible. If the matter cannot be resolved you should contact the owner, in writing, within 14 days of the end of the rental period. If the problem has not been reported, as requested, to the Management Company the owner cannot accept any responsibility. Top COMPUTER INTERNET ACCESS A WIFI Broadband Internet connection is provided for guests use. Please note that this service is provided FREE to guests. The owners will use their best endeavours to ensure that the service is available for use, but cannot be held responsible for any failures, or non-availability, of communication lines, hardware or software. Signing of our booking form is a contract between your party and us and within the terms of this contract you agree not to download or save any pornographic, offensive, obscene or illegal material. DATA PROTECTION We will take all reasonable steps to ensure that all personal details are held in a secure manner and that no unauthorised access will be permitted. Top DEPOSIT A non-refundable booking deposit of US$400 or £200 per week or part week is required with a completed booking form. For visits of less than 1 week we will require US$400 or £200. On receipt of your booking form we will confirm, by email, that your vacation dates are available and the total cost for the dates you have requested. PLEASE NOTE THAT YOUR BOOKING IS NOT CONFIRMED UNTIL WE HAVE RECEIVED YOUR DEPOSIT. FLORIDA CLIMATE Florida is a tropical climate and has a wide variety of insects and wild life. Our home is treated on a regular basis to repel insects, but inevitably they will occasionally find their way inside the property. They are best eradicated by spraying with an appropriate product. The problem with these unwanted guests is greatly reduced if food and crumbs are not left on worktops, tables, floors, or in the pool area – it is advisable to clean up spills immediately. Top FORCE MAJEURE The owners or management do not accept any responsibility or liability occasioned by strikes, riots, political unrest, hostilities, war or threat of war, terrorist activity, industrial disputes, fire, flood, technical or weather problems to transport, aircraft grounding, closure of airport or ports, weather conditions or any other event beyond our control. LIABILITY During your stay, the owners or our representatives DO NOT accept any liability whatsoever for death, personal injury, accidents, loss or damage to persons or personal possessions howsoever caused. The property has a swimming pool and spa and the owners and/or management DO NOT accept responsibility in the event of any injury or death caused as a result of the use of the pool or spa. An adult must at all times supervise guests under the age of 18. A pool barrier is installed for guests safety. Removal of the pool barrier is the renters personal responsibility and liability. The owners and the Management Company do not accept liability for equipment failure and / or services in the property. Top LONG STAYS For bookings of more than 21 nights special rates may apply. Please contact us for details. MANAGEMENT COMPANY Our local management company, or the owners, will contact you on your arrival to ensure that any questions or difficulties are resolved to your satisfaction. The management company or its representatives may enter the property at any time, without notice, for the purposes of protection and / or maintenance of the property. Wherever possible, the company will provide notice to the guest prior to such entrance. Top PETS For the comfort of all our guests pets are not allowed in our villa. If the management company find any evidence of pets during your stay this will be regarded as a serious breach of contract and you will be evicted immediately. All monies paid will be forfeited and you will be liable for a deep clean fee and pest control charges - this will include but is not limited to, professional cleaning of all soft furnishings, linens, carpets and de-odorising costs. POOL AND SPA All rental prices exclude pool and spa heating. In the event that pool heating is requested we cannot guarantee the temperature of the pool water or spa as this varies according to local factors, especially the prevailing weather conditions. If pool heat is requested after arrival, a call-out fee of $25 is required to be paid by the guest to the management company to turn on the heater and if appropriate, to collect the pool heating payment. In the event of a pool heater breakdown or other circumstances beyond our control, we (or our representatives) will do our (their) best to rectify the problem as soon as humanly possible. In such an event, our liability will be limited to refunding the guest ONLY for the number of days the pool heater is out of action - no other compensation will be discussed or paid. For your safety and comfort the pool and spa is inspected, cleaned and if necessary, chemically balanced every week. Occasionally it may be necessary to apply chemicals to the pool and spa. Should this occur during your stay it may be necessary to avoid using the pool and spa for a short period - this is a normal part of pool maintenance. Guests are not permitted to touch the pool heater controls, any problems arising from tampering with these controls will be deducted from the security bond. The pool cover must be used during the cooler months to retain the heat and this is the responsibility of the guest at the time. Children must be supervised at ALL TIMES whilst in the pool area. Glasses and crockery are NOT permitted in the pool area. Please use the plastic items provided. Top SECURITY BOND A security bond of US$400 or £200 will be required with the final balance. This is intended to cover any loss or damage during your stay, for which you are solely responsible. The bond is fully refundable within 28 days following departure, after confirmation from our management company that no loss or damage has occurred. Our local management company checks the home before your arrival and after your departure and will advise us of any faults. This may include additional cleaning costs for removal of stains due to spillages. In the event of any loss or damage exceeding the amount of the security bond, you will be liable for the full amount, to be paid to us within 14 days following departure. Any damage, breakages or loss should be notified to our management company as soon as possible. SHORT STAYS The minimum rental period is 4 nights. Bookings of 4 to 6 nights will incur an additional cleaning charge of US$90 or £50. Top SMOKING POLICY For the comfort of all our guests the villa is TOTALLY NON-SMOKING INSIDE AND OUTSIDE. Additionally, Florida law does not permit guests to smoke within rental villas. If the management company find any evidence of smoking inside the house during your stay, this will be regarded as a serious breach of contract and you will be evicted immediately. All monies paid will be forfeited and you will be liable for a deep clean fee - this will include but is not limited to, professional cleaning of all soft furnishings, linens, carpets etc as well as a “clean air” fee, to replace all air conditioning filters and de-odorising costs. TRAVEL INSURANCE We strongly recommend that on booking, all guests ensure that they have adequate comprehensive travel insurance. Top VEHICLES AND PARKING In accordance with the Orange Tree Homeowners Association rules, no truck or van, boat, trailer, recreational vehicle, commercial vehicle or other types of non passenger vehicles, equipment, implements or accessories shall be parked, stored or otherwise kept on any portion of the property or elsewhere on Orange Tree. The connection of the villa's utility supplies to any external vehicle / appliance is strictly prohibited. VILLA SECURITY For the security of your party and the villa, do not allow any unidentified visitors to enter the villa. If in any doubt please call the management company to check the identity and authorisation of any maintenance / pest control staff. The villa is protected by a Brinks monitored security system, this not only acts as a burglar deterrent but is also a monitored fire alarm. Therefore it is required that the lead guest makes all members of their group aware that all doors and windows must be closed and locked, including the garage door, the front door and the 4 doors leading to the pool area and that the alarm is activated whenever the villa is left unattended. Failure to follow these procedures correctly, resulting in a false alarm, may require guests to pay call-out charges. When checking out of the villa for the final time please ensure that all doors and windows are closed and locked, including the garage door, the front door and the 4 doors leading to the pool area and that the alarm is activated. It is very important for the security of the villa that these instructions are followed even if the cleaners or anybody else is waiting to gain access to the villa. All authorised housekeeping and maintenance staff are in possession of keys and appropriate codes for gaining access to the villa. Do not give keys or codes to anybody. Top
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